Studio Policies

At JoelSalsa, we want all our students to have a great experience in our group classes. To ensure this, we are introducing new class reservation and cancellation policies to better accommodate everyone.


CLASS RESERVATION POLICY:

To keep with our philosophy we strongly recommend all students to register in advance for any group class as space is limited.

Reservations are easy to make:
For Salsa Bootcamp please visit - JoelSalsa.com/bc
For Advanced Beginner level & higher - JoelSalsa.com/ab

Important Reservation notes:
If you show up for class without a reservation, we cannot guarantee a place for you in the class. While we don't require that you make reservations for our classes, we encourage you to do so as we cannot guarantee a spot in any class. Showing up without a reservation will NOT guarantee you a spot.


LATENESS POLICY:

Arrival time is very important! Please arrive early to check-in and get settled before class. You are considered late if you arrive 5 minutes AFTER the start of class. If there is a waitlist you may lose your spot in class.


CANCELLATION POLICY:

Please cancel reservations at least 5 hours prior to class starting time so that other students may have the opportunity to join.

To Cancel Your Reservation:
1. Visit JoelSalsa.com/schedule
2. Scroll down to the interactive calendar
3. Click My Account (top right corner)
4. Click Schedule
5. Cancel your booking

This is the ONLY way to cancel a class. If you need assistance on understanding HOW to cancel a class, please ask at the studio front desk.

• If you fail to cancel a reservation and/or don't make it to class, you will lose the session.
• For our Unlimited & VIP class packages, you will be charged a $5.00 "no show/late cancellation" fee.

Important notes:
If you do not have a credit card on your account and/or if it is declined, your account will show a negative balance and you will be required to balance this out upon your next visit.


REFUND & RETURN POLICY:

Please be aware of the associated expiration dates. Our studio has a firm no extension policy. All sales are final, there are no refunds or credits given. Classes are non-transferrable.

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